Three rules before you copy
- Welcome them, use their name if you can see it, then answer the question they asked.
- Give one clear next step: a booking link, a phone number, or "send us a time that suits you".
- Don't promise what you can't check: if you don't know the price or the slot, say your team will reply within [time].
Auto-reply templates for restaurants
- Welcome: “Welcome to [restaurant]! The menu is at the link, and if you tell us what you like we'll suggest a dish.”
- Delivery: “We deliver to [areas] from [time]. Order on [app] or send your order here.”
- Booking: “With pleasure! Send the number of people and the time and we'll hold your table.”
- After hours: “Got your message. We open tomorrow at [time] and will reply first thing.”
Auto-reply templates for salons
- Welcome: “Hi and welcome! Our services and prices are at the link. Which one would you like to book?”
- Price: “[Service] starts at [price] and depends on hair length. Shall we book you in?”
- Booking: “We have [day] at [time] or [time]. Which suits you?”
- Cancellation: “No problem at all! Send us a day that works and we'll move it.”
Auto-reply templates for clinics
- Welcome: “Welcome to [clinic]. To book, send your name, number and the service you need, and our team will contact you.”
- Hours: “We're open [day] to [day], from [time] to [time].”
- Medical question: “Thank you for asking. We can't give medical advice by message, but we'd be glad to book you with the doctor.”
- Insurance: “We accept [insurers]. Send us your insurer's name and we'll confirm your cover.”
Important
For clinics, never put a diagnosis or a promised result in a public reply, and check the health-advertising rules where you work. The UAE rules are in social media for clinics in the UAE.
Auto-reply templates for real estate
For more general welcome, thank-you and DM replies, see auto-reply message templates.
- Welcome: “Hi! Tell us the area, budget and number of bedrooms and we'll send you what fits.”
- Price: “This unit is [price]; full details are at the link. Shall we arrange a viewing?”
- Viewing: “Viewings are open [day] at [time]. Send your name and we'll confirm.”
- Still available? “Yes, it's still available. Send your number and [agent] will call you.”
Replies in your voice, approved by you first
Disclosure: PersonaXpand is our product. Instead of one fixed template, PersonaXpand writes each reply in your voice and in the customer's language, on comments on Instagram, Facebook, X, YouTube and Threads, and on DMs on Instagram and Facebook. Approval is on from the start, so nothing sends until you approve it, and you can switch it off any time.
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