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PersonaXpand
Support

How can we help?

PersonaXpand is your AI command center for building a personal brand across every social platform. If anything gets in your way, we're one message away.

Talk to a human

Email our team and we'll help you sort it out.

info@nextoria.ae Usually within 1–2 business days
To get you a faster answer, include
Your account email The platform involved A screenshot, if handy
Common questions

How do I connect or reconnect a social account?

Open Settings and go to Connected Accounts, then choose the platform you want to add. Connections use each platform's official OAuth flow, so you sign in on the platform's own site and PersonaXpand never sees your password. If a connection stops working, reconnecting from that same screen resolves most cases, because platform access tokens expire on their own schedule and simply need to be reissued.

Can I review a post before it goes live?

Yes. You write once and choose to publish immediately or schedule for later, and everything stays editable until it sends. Your text is reformatted for each destination automatically, so a single post fits the character limit and image dimensions of every platform you selected, and you can adjust any individual destination before it publishes.

Will the AI reply to people without my approval?

Not unless you turn that on. In review mode, which is the default, every AI-drafted reply waits for you to approve or edit it, so nothing reaches your audience without you seeing it first. You can switch routine replies to send autonomously once you trust the voice, and you can change that setting per platform at any time.

Where do the analytics numbers come from?

Directly from each platform's own API. Follower growth, engagement and best-time-to-post are read from the source rather than estimated, and where a platform does not report a figure PersonaXpand shows no data instead of filling the gap with an invented number. That means occasional blanks, which we prefer to numbers you cannot act on.

How is my account data protected?

Accounts are linked through each platform's official OAuth flow, so PersonaXpand holds a revocable access token rather than your password, and those tokens are encrypted at rest. You can disconnect any platform from Connected Accounts at any time, which immediately stops all publishing and replying for that account.

How do I delete my account and my data?

There is a self-service route on the delete account page, which explains exactly what is removed and what is retained. If you would rather we handle it, email the support address on this page from your account email address and we will process the deletion for you.

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