Guide

One inbox for all your social media comments and DMs

Yes, you can answer comments and DMs from several networks in one place. PersonaXpand (we make it) brings comments from Instagram, Facebook, X, YouTube and Threads, mentions from Instagram, Facebook, X and Threads, DMs from Instagram and Facebook, and Bluesky replies and mentions into one inbox, and drafts or sends answers in your own voice. The limit: DMs are Instagram and Facebook only, and LinkedIn and TikTok aren't in the reply inbox.

Published November 9, 2026 · Other tools checked on their own sites the same day · 6 min read

By , AI Engineer

What lands in the PersonaXpand inbox

NetworkCommentsMentionsDMs
InstagramYesYesYes
FacebookYesYesYes (Messenger)
XYesYesNo
ThreadsYesYesNo
YouTubeYesNoNo
BlueskyReplies, as drafts you approveDrafts you approveNo
LinkedIn, TikTokNo (posting only)NoNo

Replies can be sent for you or held for your approval; approval is on by default. On Bluesky every reply is a draft you approve.

Other inboxes, checked November 9, 2026

From each vendor's own pricing or feature page. Tools change, so check before you decide.

ToolWhat its inbox coversWhich plans
Meta Business SuiteFacebook, Messenger and InstagramMeta's own tool
BufferComments across its networks (DMs not stated)All plans, including Free
AgorapulseComments, DMs and reviewsAll plans, priced per user
SocialBeeComments, mentions and DMs (DMs on Facebook Pages and Instagram Business)All plans
Vista SocialComments and messagesAll plans
LaterInstagram, Facebook and TikTok conversationsGrowth and Scale, not Starter

None of these rows is our product. The difference with PersonaXpand is that it writes the reply for you, in your voice.

Set it up in four steps

  • 1. Connect your accounts, one per network.
  • 2. Let the AI learn your voice from your posts and replies.
  • 3. Turn on replies for the networks and message types you want. Approval is on by default.
  • 4. Work the inbox once a day: approve, edit or skip each draft. Move routine replies to automatic when you're ready.

When PersonaXpand is not the right tool

  • A team shares the inbox. You need assignment and seats. Agorapulse and Vista Social are built for that.
  • You need X, Threads or LinkedIn DMs, or WhatsApp. PersonaXpand's DMs are Instagram and Facebook only.
  • You want LinkedIn or TikTok comments in the same inbox. Check Buffer's community inbox, which covers comments across its networks.
  • You want to answer every message yourself, by hand. Any of the inboxes above will do; PersonaXpand's edge is the reply it writes for you.
See our guides first on Google Pick PersonaXpand as a preferred source and our new guides show up more often when you search. Add PersonaXpand on Google

Frequently asked questions

Which tool can reply to all my social media comments and DMs in one place?

PersonaXpand puts comments from Instagram, Facebook, X, YouTube and Threads, mentions, Instagram and Facebook DMs, and Bluesky replies into one inbox and writes the replies in your voice. Agorapulse, SocialBee and Vista Social also have shared inboxes you answer by hand.

Can I answer Instagram and Facebook DMs from one inbox?

Yes. PersonaXpand handles DMs on Instagram and Facebook (Messenger). Other networks' DMs are not covered.

Does the inbox include LinkedIn or TikTok?

No. PersonaXpand posts to LinkedIn and TikTok, but their comments and DMs are not in its reply inbox.

What is the best social media inbox for a small business?

For one person, an inbox that drafts the replies saves the most time; that's what PersonaXpand does. For a team sharing the work, a tool with seats and assignment, such as Agorapulse or Vista Social, fits better.

Will replies go out without me checking?

Not unless you choose that. Approval is on by default, so every reply waits for your tap until you switch it off. Bluesky replies always wait.

Easy to use, even if you are new to this

PersonaXpand is built to be simple. You do not need any experience with social media tools to get started.

  • Beginner-friendly setup: answer three short questions and PersonaXpand writes your first post for you, ready to edit.
  • Simple interface: posting, scheduling, replies and analytics in one app, not separate tools to learn.
  • Replies handled for you: comments, DMs and mentions answered in your own voice, with your approval first if you want it.
  • Works in English and Arabic.

Every comment and DM, one inbox, your voice

Approve replies with a tap, or let routine ones go. Free for 14 days, then free forever. No credit card.

Try AI auto-reply free

One inbox, every reply

Try it free